General Clinic Info
How do I reschedule or cancel an appointment?
Appointments can be rescheduled or canceled by emailing firstname.lastname@example.org or by calling 615-512-5001.
Why do I need to leave my pet in the car while checking in?
Upon arrival, please leave your animal(s) in your vehicle until the staff has processed your paperwork. This will reduce stress and interaction with other animals.
How are your prices are so much cheaper than other clinics?
Pet Community Center is a 501(c)3 non-profit organization. We are eligible to receive grant funding from animal welfare organizations like Petsmart Charities and Best Friends Animal Society. We also have several fundraisers each year, and we ask for donations from our supporters. We use this funding to reduce our costs, offering pet owners an affordable option to spay/neuter!
What if my pet is aggressive or scares easily?
Please leave your pet in the car and check in with the staff upon arrival. We will take proper precautions to ensure the safety of your pet.
What forms of payment does PCC accept?
We accept cash, check, and credit card. We do not accept American Express.
About Spay/Neuter Surgery
How old does my pet need to be to get spayed or neutered?
Puppies need to be at least 3 months old to get fixed. Kittens need to weigh at least 2 pounds in order to be fixed. Kittens usually gain one pound per month for their first 6 months.
Will my pet have to go under anesthesia?
Yes. All animals visiting our clinic will undergo general anesthesia. Pets are closely monitored while they are under anesthesia by our highly trained staff and are awake and ready to go when you pick them up at the end of the day.
How do I prepare my animal for surgery?
Preparing Your Animal for Surgery:
- Our veterinarian recommends that all animals be current on their vaccines 2 weeks prior to surgery. We can administer vaccines on the day of surgery but they are not guaranteed to protect them while they are here with other animals.
- All animals (including outdoor cats) should stay indoors the evening before surgery. Cats must have access to a litter box before and after surgery.
- All animals should continue to be given water until the time of their appointment.
- Adult animals should have food withdrawn after their evening meal the night before surgery by midnight (12 a.m.). Do not fast your pet for more than 12 hours.
- If your pet is four months or younger, they can eat a morning meal before their appointment.
For more information on pre-operative instructions, please visit http://petcommunitycenter.org/pre-op/.
Will my pet get pain medication?
Yes! The combination of pain medications that we use was developed by veterinary anesthesiologists in cooperation with Humane Alliance, a nationally recognized authority in high-quality spay-neuter. Pets are given a series of pain medications including opioids, anti-inflammatories, and local anesthetics. This combination was designed to be effective at preventing pain. In turn, pets rarely require pain medication to go home. If, for some reason, a pet does need additional pain medication, we are more than happy to provide it.
Do you have have a veterinarian on staff performing surgery?
Yes! We have two full-time veterinarians on staff: Dr. Michael Greenberg received his Doctorate of Veterinary Medicine from Cornell University and Dr. Erin Birdwell received her DVM from Kansas State University. We also have a fully trained professional staff of veterinary technicians and assistants to care for your pets while they are at our clinic.
Can I bring my pet in for shots?
We offer services, such as vaccinations and tests, at the time of surgery. If your pet is not in our clinic for surgery you can utilize our mobile wellness clinic for vaccines, test, microchips, and flea, tick and heart worm medication.
Is it safe to re-vaccinate my pet if I’m not sure if they’ve had any vaccines?
Yes, it is safe to re-vaccinate an animal.
Which vaccines does my pet need?
All pets need a rabies shot. If your animal is 3 months or older, a rabies vaccination will be required if your animal is not already up-to-date. Rabies vaccines are $10.00. Additionally we offer FVRCP for cats, and for dogs we offer DA2PP and Bordetella (kennel cough).
What other services do you offer?
We are a limited service clinic and we do not perform any surgeries/procedures or treat any illnesses, injuries or other conditions outside of spay/neuter. We do offer basic wellness care such as vaccinations, microchips,heartworm tests, FeLV/FIV testing, and flea/tick treatment at the time of surgery or at our wellness clinic.
Is it safe for my pet to receive a vaccine on the day of surgery?
Yes, it is safe and routine. However, for the protection of your pet, we recommend that you vaccinate your pets 2 weeks prior to bringing them into the clinic.
Will my pet need an e-collar?
If you feel that your animal will lick or interfere with their incision, it is recommended to have an e-collar handy. Pet Community Center sells e-collars for $5.00 dollars.
How do I know if my pet is in pain?
Signs of pain include fatigue, hiding, licking, panting, and slow or limited movement. If you think that your animal is in pain, please contact us and the doctor can prescribe additional medications.
If calling during clinic hours, please call 615-512-5001.
If calling after hours, please call 615-802-8387.
What is the after hours emergency number?
The after-hours emergency phone number is 615-802-8387. Please only call this number if you have a surgery related emergency. If the issue is not urgent, please contact us during normal business hours at 615-512-5001.
How much supervision will my pet need after surgery?
It will take 10-14 days to recover from surgery. The incision site will need to be checked twice daily. Activity during this time should be kept to a minimum. No running, jumping, swimming or bathing during this time.
For more information on post-operative instructions, please visit http://petcommunitycenter.org/post-op/.
Will my pet need to have their stitches removed?
The stitches are dissolvable and will not need to be removed.
How do I register my microchip?
Pet Community Center uses Found Animals microchips. Owners’ information along with their chip numbers are pulled each night from our system and uploaded into the Found Animals registry. Found Animals will then send an email containing a temporary password to each owner.
To ensure that this information is registered correctly, please write legibly on the admission form at check in and provide an up-to-date email address.
If you do not have an email address, a Found Animals card will be given at checkout with step-by-step instructions on how to register the microchip.
There is a hard lump near the incision. What is that?
This may be a suture reaction. Suture reactions often occur in puppies or kittens. It is a bump that appears near the incision site that is firm to the touch and does not appear to cause discomfort to your animal. This bump will need to be monitored for changes and will go away on its own after 2-3 months. If you notice increased redness, soft swelling, or oozing near the incision, please contact us right away.
I have stray cats in my neighborhood. Will you come pick them up?
We have a program designed for feral/stray cats called Feline Fix. Feline Fix is a trap-neuter-return (TNR) program. TNR is the only humane method for managing outdoor cats.
While we do not trap cats for you, we do provide free humane-trap loan, coaching, and in some cases financial aid and logistical support for Davidson County residents who would like to help outdoor cats. For anyone outside Davidson County we provide free trap loan, coaching, and low-cost spay/neuter. We do not relocate or rescue cats.
For more information, please visit http://petcommunitycenter.org/communitycats.